Privacy Policy

How we collect, use, and protect your information.

Effective Date: January 1, 2023

Shigo Ad Server Solutions LTD ("we," "us," or "our") operates the shigotech.io website and the Shigo CTV ad tech platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information We Collect

Information You Provide

  • Account registration details (name, email address, company name)
  • Contact form submissions and correspondence
  • Billing and payment information
  • Platform configuration and campaign data

Information Collected Automatically

  • Device information (device type, operating system, browser type, screen resolution)
  • Usage data (pages visited, features used, time spent on pages)
  • IP address and approximate geographic location
  • Cookies, pixel tags, and similar tracking technologies
  • CTV device identifiers and advertising IDs (where applicable)
  • Log data (server logs, access times, referring URLs)

Information from Third Parties

  • Data from demand and supply partners integrated with our platform
  • Audience segment data from data management partners
  • Analytics data from third-party measurement providers

2. How We Use Information

We use the information we collect for the following purposes:

  • To operate, maintain, and improve our CTV ad tech platform
  • To serve, target, and measure advertising campaigns across connected TV environments
  • To provide real-time reporting, analytics, and optimization for publishers and advertisers
  • To manage user accounts and provide customer support
  • To process transactions and send related information
  • To detect, prevent, and address fraud, invalid traffic, and security issues
  • To comply with legal obligations and enforce our terms
  • To communicate with you about updates, features, and promotional offers

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

Advertising Partners

As a CTV ad tech platform operating SSP and DSP services, we share certain data with demand-side platforms, supply-side platforms, ad exchanges, and other advertising technology partners as necessary to facilitate programmatic ad transactions. This data may include device identifiers, content metadata, and audience segment information.

Analytics Providers

We work with third-party analytics providers to understand how users interact with our website and platform, and to measure ad campaign performance.

Service Providers

We share data with trusted service providers who assist with hosting, data processing, payment processing, and other operational functions, subject to contractual obligations to protect your data.

Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate users and prevent fraud
  • Analyze site traffic and usage patterns
  • Deliver and measure advertising
  • Provide frequency capping and ad sequencing in CTV environments

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our Service. Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit our website.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data is retained for the duration of the business relationship and a reasonable period thereafter
  • Ad serving and campaign data is retained for up to 24 months for reporting and optimization purposes
  • Log-level data is retained for up to 12 months
  • Aggregated and anonymized data may be retained indefinitely

6. Your Rights

Under GDPR (European Economic Area)

If you are located in the EEA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with a supervisory authority

Under CCPA (California)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests within the timeframes required by applicable law.

7. Children's Privacy

Shigo is committed to compliance with the Children's Online Privacy Protection Act (COPPA). Our platform and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

8. International Data Transfers

Shigo operates globally to facilitate CTV advertising transactions. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data processing agreements with all partners and service providers
  • Technical and organizational measures to protect data in transit and at rest

9. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us:

Shigo
Email: [email protected]
Website: shigotech.io